You must notify us within 7 days of delivery of any item that you wish to return back to us.
Requests for the return of items must be made in writing, by email @ firstname.lastname@example.org or by calling 01454 412100.
You have the right to cancel any order. The cancellation period begins from the day on which the contract for the supply of goods is concluded (ie the day of purchase). The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods.
Goods must be returned to us complete, as new, unused and in the original box will be refunded fully except the price of the shipping charges if they are not included.
Goods returned to us incomplete ie: missing manual, accessories etc will incur an appropriate charge which will be deducted from the refund.
Goods returned to us which have been opened, seal broken, packaging not intact will incur a fee subject to condition.
Any items ordered incorrectly/wrongly by the purchaser that need to be returned for a refund will incur a 10% handling fee charge.
The consumer is liable to pay for the cost of the return of the goods to ourselves.