"Excellent Customer Service The service I received today 5th August 2014 from Pam regarding my order was superb from the telephone manner and informing me about my recent order I placed. I had reason to email with regarding to losing my internet connection due to Western Power doing work in my area on 6th August and was concerned I wouldn't be able to receive emails on my order. Well to my surprise I received a phone call to say my goods will be with me tomorrow, it’s so nice to have that little extra service that companies don’t give any more, and Garden & Machinery Superstore offer this customer service, and once I find a supplier that goes that little bit extra I carry on using them and recommend them to my friend’s. So Garden & Machinery Superstore have my five stars and come highly recommended thank you." Best Regards Nigel
5th August 2014, Nigel
"Hi Just a short note to say “wow…….what a service we received from you!” I ordered yesterday at 07:30 on the web site and it was with me the same day. Unbelievable and excellent customer service. As someone who works with SME businesses this retail experience has been fantastic and a real credit to your Company. As someone who had not heard of your company until 07:20 yesterday I am now a great advocate and will promote you to my friends /colleagues where I can. Thank you very much. Keep up the good work. We will be returning in the future."
11th December 2013, Charles
"Hi Pam (or Phil), I’d just like to confirm the deck arrived 1st thing Monday morning and I fitted it that night. All working very well – it’s like a new machine. Many thanks for taking that bit of extra effort to confirm it was the correct deck for my machine. Excellent customer service and I’d certainly recommend you and will no doubt be using you again."
12th June 2013, Alan Wright
"Excellent Service. Very Prompt delivery."
11th May 2012, Mr Kolinsky
"Thank you for your help, most especially realising that the Blade "Kit" was really just a blade alone! Few people would have take the trouble to check and fewer still would then have phoned to ask if it was actually what I wanted. Your prompt actions have saved a lot of wasted time. Thanks again."
11th May 2013, Mr Woods
"Recieved mover Friday thanks, well please with mower also with the service and excellent delivery."
18th October 2012, Mr Jones
"The rake arrived today! Thank you so much for your help and for persevering with the delivery, it will make a big difference to my weekend!"
1st March 2013, Daniel
"Many thanks for excellent service received tph 200 attachment hedge cutter yesterday afternoon fitted it on to my tph 2211 this morning glad it fits thanks again."
10th October 2013, Gordon Irving